Frequently Asked Questions

Q)  What is you delivery time?

A)  Upon receipt of camera-ready art, we ship all standard items within five (5) working days.

Q)  Do you offer rush service?

A)  Yes, we offer a three (3) day rush service.  A low surcharge, which is a flat fee per order, will be applied.  The fees are:

              Black ink  .  .  .  .  .  $4.95 per item

              Any one color  .  .  .$17.95 per item

              Any two colors  .  .  $29.95 per item

Q)  Do you offer an Order Form, a Reorder Form, and a Request for Quote Form to make it easier to place orders and get quotes?  And how do I order one of your catalogs?

A) Yes, we have an online Quote Form and Reorder Form to provide you with  fast service. You can also fill out our  Catalog Request to get our free catalog. In addition we have a PDF version of our order form here.  You can download and print this form at your convenience, and fax it to us at 800.327.7570. If you have any questions, call 800.225.7570 and our customer service representatives will help you.

Q)  What is your policy on color?

A)  We can print in any one or two colors. We offer thirteen (13) standard colors that are priced the same as black. Any other colors that must be mixed will incur a slight mixing charge (incorporated into the price per thousand). Metallic and fluorescent inks receive an additional flat fee of  $20.00 per order. Our 13 standard colors are:
        BLUE (REFLEX, PROCESS, PMS287, PMS300)
        RED (WARM RED, PMS185, PMS199, PMS201)
        GREEN (PMS347, PMS348, PMS354)
        GRAY (PMS424)
        BROWN (PMS 463)

If you are ordering black or any one of the thirteen (13) standard colors, use the prices for black ink.

If you are ordering any non black or non- standard color , use the one color prices.

If you are ordering ANY two colors use the two color prices.

Q)  What are the credit terms?

A)  We ask that you prepay the first order.  Our open terms are Net 15.  We  accept Visa, Master Card and American Express.

Q) How does Envelopes & More ship orders?

A: UPS, Federal Express, Airborne Express and LTL truck deliveries to local customers are the most common. We ship under your name to your customer; our name and address never appear on any shipping documents or cartons.